Communication Bundle

How does one greet colleagues in today's workplace? How does one use the telephone? Should you always return phone calls? How soon should you return them? Should you always communicate your ideas by e-mail, or is there a better way? How important is your tone when dealing with customers? This Bundle teaches you the subtleties of communication etiquette in today's world of business.


Product Description

What is an appropriate greeting in today's corporate workplace?
How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it?
Is e-mail the method of choice for communicating all your ideas, or is another way better?
How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether you sell your idea or product, and on how quickly you advance in your career. In this Bundle, you'll learn the subtleties of communication etiquette in the world of business.


  • Recognize the importance of understanding the challenges of the etiquette of modern communication.
  • Identify typical causes of communication etiquette. 
  • Identify components of the cage decision-making model. 
  • Identify how the cage decision-making model helps to determine the proper communication etiquette. 
  • Recognize benefits of knowing functional communication etiquette.
  • Match types of writing tools to appropriate circumstances. 
  • Apply the four steps of proper telephone etiquette in a business scenario.
  • Analyze whether modern communication tools have been used effectively in a given situation. 
  • Identify principles of the cage model.

 Validity: 9 months

Expected Duration: Validity:                 
   1 month

Course List

Business Grammar: Parts of Speech Read More
Effective Relationships with Customers Read More
Communication Business Etiquette Read More
Comming Soon
Copyright MAXXmarketing Webdesigner GmbH